First things first: We’re thrilled you found us. What started off as a college dorm room dream in 2015 has become a go-to worldwide watch stop for both education and shopping, and we wouldn’t be here without you. So, thank you!! Okay, onto some FAQ’s!
THEO & HARRIS GUARANTEE
Through rigorous vetting of each wristwatch we carry, we are able to guarantee authenticity and sound, reliable mechanics. Ultimately, we’re obsessed with your satisfaction and everything we do is in pursuit of exactly that – so if you have any questions, no matter how large or small, please ask. We’ll always do our best to make every interaction and transaction, well, perfect.
By thorough inspection and service by our veteran watchmaker, we keep a high standard of quality here at T&H. Each watch is guaranteed by a 30-day mechanical warranty so if anything goes wrong, please let us know immediately. But whether you run into a complication two days after the sale or two years, we’ll be here for you. That being said, please keep in mind, due to the nature of vintage watches, we expect reasonable treatment of all watches by their owners. So please, no vintage watch swimming.
It’s simple. We don’t want you to have a watch that you don’t love. So, we will always give you three days to love or return your Theo & Harris wristwatch, no questions asked. Naturally, all returned wristwatches must be in the same condition as initially shipped. Insured shipping for returns must be paid for by the buyers and buyers assume all risk. Once received, 90% of the original purchase price will be immediately refunded. For straps, goods and T&H gear, full store credit is issued upon completion of return.
BUY WITH CONFIDENCE
If you have ANY questions before or after buying a watch, do not hesitate to contact us at email@example.com. Once we receive your email, one of us will reach out to you ASAP, generally within just a few minutes.
DO YOU SHIP INTERNATIONALLY?
Absolutely! Our watches love to fly, and we ship vintage watches all around the world on a daily basis, insured and packed securely.
WHAT PAYMENTS DO YOU ACCEPT?
Our customers have the choice to make their purchases via PayPal, credit card, check, or by a bank to bank wire transfer.